Duration: 1 Day
- Delivered on your company’s premises or at a training venue that we will recommend, by one of our experienced, professional trainers.
- Comprehensive, high quality participant workbooks provided.
- The program content can be adjusted to address your requirements.
Designed For
- Leaders and professionals of all levels.
- Customer facing and sales staff with responsibility for developing effective relationships, influencing and handling difficult situations in an assertive, customer focused way.
Overview
This highly participative program provides a valuable opportunity to step back, consider and further develop your personal effectiveness in four important areas:
1) Time management.
2) Relationship management, communicating with and influencing others.
3) Personal impact and use of your natural stylistic strengths.
4) Positive thinking.
It provides practical performance improving techniques respect of these areas.
Content
- Pro-actively managing your schedule.
- Avoiding time traps and procrastination.
- How to prioritise and focus on your most critical objectives.
- Recognising the different behavioural styles of others and understanding how to most effectively establish rapport, communicate with and influence them.
- Productively using your strengths and avoiding the negative implications of over-use.
- Mapping the transactional nature of communication and using this information to control difficult interactions and establish an effective relationship.
- Getting people on board and bought in to what you want to achieve.
- Thinking positively, even under pressure, which translates into productive action.
Approach
An engaging, workshop-style program involving specialist input, self assessment, discussion, exploration and practice of techniques and their application.
To Book Or For More Information
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